I didn’t think I’d need to know about AI in my career lifetime. I assumed it was something for the next generation. A buzzword that would stay neatly out of scope for someone focused on healthcare engagement and customer experience.
But then something shifted. My lens changed.
The first nudge came during the Goldman Sachs 10KSB growth programme, surrounded by seventy entrepreneurs who were hungry to learn and unafraid to explore. I watched them test, fail, learn and try again. That energy was contagious. I dipped my toes in, slowly at first. An image-generation tool. A video app. The results felt clunky, even soulless. But the door had opened.
Since then, AI has moved from something I feared might replace us to something I now see can enhance us, when used wisely.
In the second edition of The Omni Advantage, I’ve written a new chapter exploring this very journey: from hesitation to experimentation. What I love most is that this chapter isn’t just my voice. It includes contributions from Marco Andre and Carolina Quezada Correa, and it was sharpened through thoughtful input from Emma Vitalini, who challenged my thinking in all the right ways.
This chapter, like the mindset it champions, is a collaboration.
And so is this newsletter.
The idea to launch Mehrnaz’s Musings came after another nudge: a message from Nico Renner sharing his learnings from a LinkedIn newsletter experiment. He wasn’t talking about AI, but his openness, his willingness to test and share what worked (and what didn’t), reminded me that experimentation doesn’t have to be perfect to be valuable. That gave me the final spark I needed to start sharing these reflections more openly.
I’m excited to see where this goes next. What was your first step into using AI, and what did you learn?
